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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Riley VanHorn

Riley VanHorn

August 21, 2026

5  out of  5
rating by Riley VanHorn
"Talked to Rebecca about needing a declarations page. Sent it while we were still on the phone. A-1 service"
We responded:
"Riley, thank you for taking the time to leave us a review! I'm happy to hear that Rebecca was able to assist you promptly with your declarations page. We strive to provide A-1 service to everyone. Feel free to reach out if you need anything else!"
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Sean Faulk

August 21, 2026

5  out of  5
rating by Sean Faulk
"Just the best, everything is always a breeze with Alex and his team. I appreciate Eleanor's help in particular, she was fantastic and responsive!"
We responded:
"Thank you, Sean! I'm really happy to hear that you find working with us a breeze. Eleanor is indeed fantastic, and I'm glad she was able to assist you so well. We're here if you need anything else!"
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Tammy Smith

August 20, 2026

5  out of  5
rating by Tammy Smith
"Excellent service shella was so friendly and helpful She needs a raise"
We responded:
"Tammy, I'm happy to hear that Shella provided you with friendly and helpful service. We’re proud to have her on our team. Let us know if we can help with anything else!"
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Amanda Loughridge

August 20, 2026

5  out of  5
rating by Amanda Loughridge
"Anytime I have a policy change whether it be for home, car or farm Jessica and Kendra go above and beyond. They’re always professional, which makes the process quick and easy!"
We responded:
"Amanda, thank you for taking the time to leave us a review! I'm happy to hear that Jessica and Kendra have been able to make your policy changes smooth and efficient. We strive to provide professional service for all your insurance needs. Feel free to reach out if you need anything else!"
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Brandon Pritchett

August 20, 2026

5  out of  5
rating by Brandon Pritchett
"Rebecca Seal was and is fantastic in explaining my policy benefits and the pro's associated with acquiring an Umbrella policy. I used to be a Liability adjuster for one of the big 5 personal auto carriers and I can tell you that the knowledge, helpfullness, and professionalism of this Agency and especially Rebecca, does not go unnoticed. Thank you very much Rebecca for your help and kindness!"
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Riley L

August 19, 2026

5  out of  5
rating by Riley L
"Alex and his team have always been helpful with any question or concern. Dealing with setting up insurance for our move was such a breeze thanks to Ariel specifically."
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John Copley

August 19, 2026

5  out of  5
rating by John Copley
"Great place"
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Scott Masoner

August 17, 2026

5  out of  5
rating by Scott Masoner
"Always friendly, always make it easy.
I needed to update my Auto policy, and Shelia (who is super nice) had me sorted out in no time. A very positive experience"
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Jackie Eastland

August 17, 2026

5  out of  5
rating by Jackie Eastland
"Jessica was super helpful and quick at providing the updated insurance policy needed for my daughter."
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Lorena Badillo

August 17, 2026

5  out of  5
rating by Lorena Badillo
"Sheila did a great job! 10/10 recommend!!"
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Russell Stroud

August 14, 2026

5  out of  5
rating by Russell Stroud
"The agents at Alex Baldwin State Farm truly go above and beyond for their clients. Thank you Eleanor, Jazmin, Alexandra, and Alex for all your help. You make sometimes difficult circumstances much easier to navigate."
We responded:
"Russell, thank you for taking the time to leave us a review! I'm happy to hear that we could make things easier for you. We always aim to provide the best support possible. Feel free to reach out if you need anything else!"
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Sarah King

August 11, 2026

1  out of  5
rating by Sarah King
"cant reach anyone after starting with Alex Baldwins office, all of my account is messy and the office as a whole is unprofessional. 2/10 because at least I had coverage for a month"
We responded:
"Thank you for your feedback, Sarah. I'm sorry to hear about your experience with our office. We strive to provide professional service and it sounds like we missed the mark. Please reach out to us directly so we can address your concerns and help resolve any issues with your account."
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Johnny Williams

August 7, 2026

5  out of  5
rating by Johnny Williams
"Rebecca was wonderful and answered all of questions. We appreciate her patience and staying late on Friday!"
We responded:
"Johnny, thank you for taking the time to leave us a review! I'm happy to hear that Rebecca was able to assist you and provide the support you needed. We appreciate your kind words and are always here to help. Feel free to reach out if you need anything else!"
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Zane Ward

August 7, 2026

5  out of  5
rating by Zane Ward
"Great customer service and easy to work with!"
We responded:
"Zane, thank you for taking the time to leave us a review! I'm happy to hear that you found our customer service great and working with us easy. We strive to make every interaction smooth and pleasant. Let us know if we can help with anything else!"
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Michael Johnson

August 7, 2026

5  out of  5
rating by Michael Johnson
"Piper was Awesome!"
We responded:
"Michael, thank you for taking the time to leave us a review! I'm glad to hear that Piper made such a positive impression. We appreciate your feedback and are here if you need anything else!"
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Stewart Payton

August 6, 2026

5  out of  5
rating by Stewart Payton
"Great customer service. Linlee and Piper quickly solve whatever issue I'm experiencing."
We responded:
"Thank you, Stewart! I'm happy to hear that Linlee and Piper were able to assist you so efficiently. We strive to provide great customer service, and it's wonderful to know we're meeting that goal. We're always here if you need anything else!"
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Adam Turnbull

August 6, 2026

5  out of  5
rating by Adam Turnbull
"GREAT SERVICE"
We responded:
"Adam, thank you for the 5 stars! I'm happy to know you had a great experience with our service. We're always here if you need anything else!"
Profile photo of Kathryn French

Kathryn French

August 6, 2026

1  out of  5
rating by Kathryn French
"I miss how this office used to be ran. When Larry Floyd was our agent his staff answered the phone and returned calls timely. I've never called this office and had my call answered. I leave messages and texts, and do not get a call back without multiple attempts. They say they'll send email confirmations when the task is completed, they don't follow through. I don't know what is going on over there, but I do not recommend this office or agency unless you never need assistance."
We responded:
"Thank you for sharing your feedback, Kathryn. I'm truly sorry to hear about your recent experiences with our office. Your concerns about communication and follow-through are important, and I want to address them. Please reach out to me directly so we can work on resolving these issues and improving your experience."
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Robert Cline

August 5, 2026

5  out of  5
rating by Robert Cline
"Very friendly person helped us add new vehicle to our policy. Very professional and informative on what our insurance covers. Thanks for everything Ariel, hopefully i got your name correct."
We responded:
"Thank you for your review, Robert. I'm happy to hear that Ariel provided you with professional and informative service regarding your insurance coverage. We're always here to help if anything else comes up!"
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jamie forrester

August 3, 2026

5  out of  5
rating by jamie forrester
"Always communicative, friendly, and frequently available. Much preferred over experiences with other agencies."
We responded:
"Your review means so much to us, Jamie! Our team strives to provide clear, friendly, and frequent availability for all your insurance needs, so hearing how much you value our ongoing communication is incredibly motivating. Thank you for your continued support!"
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Brianna Reynolds

July 31, 2026

5  out of  5
rating by Brianna Reynolds
"loved Mari she has amazing customer service! thank you so much!"
We responded:
"Thank you, Brianna! I'm happy to hear that Marielis provided you with amazing customer service. We appreciate your feedback and are glad you had a great experience with us. Feel free to reach out if you need anything else!"
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Glenys Moore

July 31, 2026

5  out of  5
rating by Glenys Moore
"Mari has great customer service love her so much"
We responded:
"Glenys, thank you for taking the time to leave us a review! I'm happy to hear that Marielis provided you with great customer service. We're lucky to have her on our team. Feel free to reach out if you need anything else!"
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Cheyenne Bright

July 31, 2026

5  out of  5
rating by Cheyenne Bright
"Madelynn was very kind and helpful"
We responded:
"Cheyenne, we appreciate your feedback and support! I'm happy to hear that Madelynn was kind and helpful during your visit. Don't hesitate to reach out if you need anything!"
Profile photo of Johnny Reynolds

Johnny Reynolds

July 29, 2026

5  out of  5
rating by Johnny Reynolds
"Mari with Alex Baldwin was extremely helpful, professional & knowledgeable. Great group of people to do business with!"
We responded:
"Johnny, thank you for taking the time to leave us a review! I'm happy to hear that Linlee was able to assist you so well. We strive to provide professional and knowledgeable service, and it's great to know you had a positive experience with our team. Feel free to reach out if you need anything else!"
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XxFire_WolfxX

July 28, 2026

5  out of  5
rating by XxFire_WolfxX
"Shelia is so wonderful. She is the best at what she does. She has taken care of me 20 years. I recommend this agent and company to everyone."
We responded:
"Thank you for the wonderful review! Sheila is a fantastic asset to our team and we’re happy to hear she is able to help you with your insurance needs."