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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Johnny Reynolds

July 29, 2026

5  out of  5
rating by Johnny Reynolds
"Mari with Alex Baldwin was extremely helpful, professional & knowledgeable. Great group of people to do business with!"
We responded:
"Johnny, thank you for taking the time to leave us a review! I'm happy to hear that Linlee was able to assist you so well. We strive to provide professional and knowledgeable service, and it's great to know you had a positive experience with our team. Feel free to reach out if you need anything else!"
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carolinasue1

July 29, 2026

5  out of  5
rating by carolinasue1
"The people at Alex Baldwin State Farm office are always very pleasant and helpful. They know their stuff there."
We responded:
"Thank you! I'm happy to hear that our team has been pleasant and helpful. We appreciate your kind words about our knowledge and service. If you ever need anything else, feel free to reach out!"
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XxFire_WolfxX

July 28, 2026

5  out of  5
rating by XxFire_WolfxX
"Shelia is so wonderful. She is the best at what she does. She has taken care of me 20 years. I recommend this agent and company to everyone."
We responded:
"Thank you for the wonderful review! Sheila is a fantastic asset to our team and we’re happy to hear she is able to help you with your insurance needs."
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Phyllis Shaw

July 28, 2026

5  out of  5
rating by Phyllis Shaw
"Recently, I needed updates to our policy and Piper helped me both times. She is amazing. She remembers me; she can pull up my account at once; she is totally on top of all the information needed to answer my questions. Customer Service! She is on point. Thank you so much, Piper. You made my day. Twice!"
We responded:
"Thank you, Phyllis! I'm so happy to hear that Piper was able to assist you with your policy updates and provide such excellent service. We strive to make every interaction memorable, and it's wonderful to know Piper made your day not once, but twice! We're always here to help if you need anything else."
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Sturm Wyatt

July 28, 2026

5  out of  5
rating by Sturm Wyatt
"Jacob Harris worked with me to understand better, he was super helpful the whole way, he was friendly and was super polite and connected in a human way more than just a service so it was nice. I love the company purely because they picked people like him."
We responded:
"Hey, Sturm! Thank you for sharing your experience with Shelia. We're happy to hear she was kind, helpful, and took the time to explain everything clearly while connecting with you on a personal level. We appreciate you mentioning the help with accident, property, auto, and renter's coverage, and we're glad the claims process felt quick and easy and that our team was reachable when needed."
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Xegrath Rally

July 28, 2026

5  out of  5
rating by Xegrath Rally
"Kendra helped fix a technical issue that made my insurance inactive even as they were about to close."
We responded:
"Xegrath Rally, I'm glad Kendra was able to assist you with the technical issue, especially at the last minute. We appreciate your feedback and are here to help whenever you need us. Feel free to reach out if you need anything else!"
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Warren Adcock

July 27, 2026

5  out of  5
rating by Warren Adcock
"Mari was very nice."
We responded:
"Thank you, Warren! I'm glad to hear that Marielis made a positive impression. We're grateful for your feedback. Let us know if we can help with anything else!"
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Sunil Gangavarapu

July 27, 2026

5  out of  5
rating by Sunil Gangavarapu
"Thank you Piper Smith for the service and appreciate you for the great experience we exchanged with you this afternoon, You are awesome.."
We responded:
"Thank you, Sunil! I'm glad to hear that Piper provided you with a great experience. We appreciate your kind words and are always here to help. Let us know if we can assist with anything else!"
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QweenBee_YT H

July 25, 2026

5  out of  5
rating by QweenBee_YT H
"I ran over some debris on the highway that popped my tire, Shelia Roberts over the phone at Statefarm Fayetteville was calm and quick in finding me some help. I really appreciate the help in the hot weather to get fixed quickly."
We responded:
"Thank you! I'm happy to hear that Shelia was able to assist you promptly and effectively during such a stressful situation. We know how important it is to get back on the road quickly, especially in hot weather. We're always here to help if you need anything else!"
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Mellisa Lawrence

July 23, 2026

5  out of  5
rating by Mellisa Lawrence
"Alex is an outstanding agent ,very helpful with wonderful customer service."
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Jan Hodge

July 22, 2026

5  out of  5
rating by Jan Hodge
"Rebecca was excellent help."
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brian stubbs

July 21, 2026

5  out of  5
rating by brian stubbs
"Brittany kemp was such An amazing insurance rep she helped me with everything always been there every time when I asked her to help me with something she always give me feedback. Such a great place. I’m glad that I’m with State Farm and they save me money. Have no complaints. Five star rating keep up the good work."
We responded:
"Thank you, Brian! I'm really happy to hear that Brittany has been so helpful and supportive with your insurance needs. It's great to know you're satisfied with our service and that you're saving money with us. We appreciate your kind words and your five-star rating. Let us know if we can help with anything else!"
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maltamansixty

July 17, 2026

5  out of  5
rating by maltamansixty
"I paid my auto insurance by phone. My experience was quick and easy. The young lady taking my information was very capable and quick!"
We responded:
"Thank you! I'm happy to hear that your phone payment experience was quick and easy. Our team strives to make every interaction smooth and efficient. Let us know if we can help with anything else!"
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CQBbuilds 88

July 14, 2026

5  out of  5
rating by CQBbuilds 88
"Mari was excellent and helped me with my drivewise app issue"
We responded:
"Thank you for taking the time to leave us a review! I'm happy to hear that you received excellent assistance with your issue. We always aim to provide great service. Feel free to reach out if you need anything else!"
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Diana Bonnett

July 14, 2026

5  out of  5
rating by Diana Bonnett
"worked with Jessica C this morning to get an updated insurance certificate and she was helpful and prompt in getting what I needed."
We responded:
"Thank you for your review, Diana! I'm glad to hear that Jessica was able to assist you quickly and effectively with your insurance certificate. We appreciate your feedback and are here if you need anything else!"
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Justin Seaboldt

July 13, 2026

5  out of  5
rating by Justin Seaboldt
"Eleanor was great. Always spends time to answer all questions"
We responded:
"Thank you, Justin! I'm happy to hear that Eleanor took the time to answer all your questions. We appreciate your feedback and are here if you need anything else!"
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H BB

July 13, 2026

1  out of  5
rating by H BB
"Complete nightmare. Did not cover our roof after a hail storm on our commercial building. Had buckets lining our work space to catch the water for almost a year before being told they wouldn't cover it. Do not trust this office they will not support you. But they will bless your heart the entire time."
We responded:
"Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. Our office worked diligently to assist you throughout the process and advocated on your behalf whenever possible. While we're always here to explain coverage's and help guide our customers, coverage decisions are ultimately determined by State Farm and the terms of the policy, not our local office. We appreciate the opportunity to have served you and wish you the very best moving forward."
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Mel Hollis

July 11, 2026

4  out of  5
rating by Mel Hollis
"Madelynn was very kind and as helpful as she could be for the situation."
We responded:
"Thank you for your review, Mel. I'm glad to hear that Madelynn was able to assist you with kindness and helpfulness. If there's anything more we can do for you, please let us know!"
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Whitney Tucker

July 10, 2026

5  out of  5
rating by Whitney Tucker
"Heather was amazing! She was able to get me the coverage I needed for an additional vehicle in no time. Her customer service is phenomenal! She was so sweet and friendly and easy to converse with and everything seemed to flow so smoothly. I would recommend her to anyone!"
We responded:
"Thank you so much for your kind words, Whitney! Providing excellent service is our top priority, and we appreciate your feedback. - Alex Baldwin - State Farm Insurance Agent, Fayetteville, AR"
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Taylor McKinney

July 10, 2026

5  out of  5
rating by Taylor McKinney
"Piper was AMAZING! always love the service at Alex Baldwin State Farm"
We responded:
"Taylor, thank you for taking the time to leave us a review! I'm happy to hear that Piper provided you with amazing service. We always aim to make your experience with us a great one. We're always happy to help if anything comes up."
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Vickie Odom

July 10, 2026

5  out of  5
rating by Vickie Odom
"Rebecca was very thorough with my review of insurance. I highly recommend this agency."
We responded:
"Thank you, Vickie! I'm glad to hear that Rebecca was thorough in reviewing your insurance. We appreciate your recommendation and are here to help with any of your insurance needs. Feel free to reach out if you need anything else!"
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scott baker

July 9, 2026

5  out of  5
rating by scott baker
"Rebecca Seal was absolutely amazing. She listened patiently as I explained everything (frantically),guided me through the right steps to get the help I needed, and made me feel completely at ease. I went from being incredibly stressed and anxious to feeling confident and reassured by the end of our conversation. She truly turned my whole day around. It’s rare to find someone who is not only knowledgeable but also genuinely cares about the people they’re helping. I can’t recommend Rebecca enough!"
We responded:
"Thank you for taking the time to leave us a review, Scott. Our State Farm office in Fayetteville would be nothing without policyholders like you!"
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Luke Youngblood

July 9, 2026

5  out of  5
rating by Luke Youngblood
"Jessica kept it real 👍🏻. Big help setting up auto & renters bundle"
We responded:
"Thank you, Luke! I'm glad Jessica was able to assist you with setting up your bundle. We appreciate your feedback and are here if you need anything else!"
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Jenny Campbell

July 9, 2026

5  out of  5
rating by Jenny Campbell
"Very helpful and quick service. Jessica was able to help me with my insurance issues and provide the coverage I needed quickly."
We responded:
"Thank you, Jenny! I'm happy to hear that Jessica was able to assist you with your insurance needs efficiently. We always aim to provide quick and helpful service. Let us know if we can help with anything else!"
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Josh Simmons

July 2, 2026

1  out of  5
rating by Josh Simmons
"Won't help"
We responded:
"Hi Josh, thank you for taking the time to leave a review. We're sorry to hear you felt we weren't able to help. Providing friendly and responsive service is important to our team, and we'd appreciate the opportunity to learn more about your experience. Please feel free to contact our office so we can better understand what happened and see if there's anything we can do to assist."