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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Braden Barnett

January 13, 2026

5  out of  5
rating by Braden Barnett
"Shelia Roberts was absolutely amazing! She assisted me with swapping my vehicles and made the entire process smooth and stress-free. She was incredibly friendly, professional, and patient every step of the way. Shelia truly went above and beyond to make sure everything was handled perfectly. You can tell she genuinely cares about her customers."
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Meredith McGill

January 12, 2026

5  out of  5
rating by Meredith McGill
"Sheila rocks my world."
We responded:
"Thank you, Meredith! I'm happy to hear that Sheila made such a positive impact. We appreciate your feedback and are here for any of your insurance needs. Let us know if there's anything else we can do for you!"
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Maylee Maynard

January 9, 2026

5  out of  5
rating by Maylee Maynard
"Alex Baldwins ( Specifically Sheila was a tremendous help !) purchased a new jeep and needed a new card big help !"
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Ursula DeLoach

January 9, 2026

5  out of  5
rating by Ursula DeLoach
"Best service, best prices anywhere. I highly recommend!"
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Jasmyn Barca

January 9, 2026

4  out of  5
rating by Jasmyn Barca
"I travel for long periods of time, and have loved the ease and flexibility of adapting my insurance to my situation while my car is in storage. I can't find that with any other insurance!"
We responded:
"Thank you, Jasmyn, for sharing your experience! I'm glad to hear that our flexible insurance options have been helpful while you travel. If there's anything more we can do to improve your experience, feel free to reach out. We're here to assist with any needs you might have!"
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Paul Priestner

January 6, 2026

5  out of  5
rating by Paul Priestner
"Shelia Roberts with Alex Baldwin State Farm is the BEST! Always friendly and prompt with customer service and our needs. Thanks Shelia!"
We responded:
"Thank you for your wonderful feedback, Paul! I'm delighted to hear that Shelia has been providing you with friendly and prompt service. We appreciate your support and are here for any of your insurance needs. Let us know if there's anything else we can assist you with!"
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stormy cuba

January 6, 2026

5  out of  5
rating by stormy cuba
"Thank you so much for helping us save money. We were with our old insurance company for Years and had no idea we were Over Paying until you. I thought it was a scam due to the savings you offered. It was Not!! You are truly amazing. I wish I could tell everyone there are still company's like your that care about their clients. Thank you again."
We responded:
"Hey there! Thank you for sharing this with us. I’m glad I could help review your auto coverage and show options that felt worthwhile compared to what you had before. I appreciate you giving us a chance and taking the time to leave such a thoughtful note."
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Dallas Wright

January 5, 2026

5  out of  5
rating by Dallas Wright
"Very happy with the price and help they have gave me"
We responded:
"Dallas, thank you for your feedback! I'm glad you're satisfied with the price and assistance you've received. If you ever need anything else, feel free to reach out. Thanks for choosing us!"
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Sherry Patrick

January 2, 2026

5  out of  5
rating by Sherry Patrick
"Sheila was very helpful today. She was friendly and took care of my needs quickly."
We responded:
"Thank you, Sherry! I'm happy to hear that Sheila provided you with friendly and efficient service. We appreciate your feedback and are always here to assist you with any insurance needs. Let us know if there's anything else we can do for you!"
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Beth Zachary

December 31, 2025

5  out of  5
rating by Beth Zachary
"Alex’s staff (Sheila and Rebecca) are always friendly and responsive to help resolve any questions or concerns we have with our policies and coverage."
We responded:
"Thank you, Beth! I'm happy to hear that Sheila and Rebecca have been friendly and responsive in assisting with your policy questions. Our team is dedicated to providing excellent service, and your feedback means a lot to us. If you need anything else, feel free to reach out!"
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janet lynch

December 30, 2025

5  out of  5
rating by janet lynch
"Always a pleasure to do business with this office. Natalie is a great employee, and is an asset."
We responded:
"Hey, Janet! Thanks for taking the time to share your experience with our office, we appreciate your continued business and are happy to hear that Natalie made such a strong impression with her service."
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Christian Musgrave

December 23, 2025

5  out of  5
rating by Christian Musgrave
"Alex and his staff were very professional and had great communication."
We responded:
"Thank you, Christian! I'm happy to hear that you appreciated the professionalism and communication from our team. We’re always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Serena Buss

December 23, 2025

5  out of  5
rating by Serena Buss
"Sheila has made the process of adjusting an urgent matter extremely seamless and was extremely kind through the whole process!!"
We responded:
"Serena, thank you for your wonderful feedback! I'm happy to hear that Sheila was able to assist you with such care and efficiency. We strive to make every experience as smooth as possible. If you need anything else, feel free to reach out!"
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william magee

December 20, 2025

5  out of  5
rating by william magee
"been with Alex forever and as far as I'm concerned is one of the best agencies in northwest Arkansas the staff is top notch and are up to date and willing to please would not do business with anyone else"
We responded:
"Thank you, William! I'm happy to hear that you've had such a positive experience with our team. We take pride in staying informed and ensuring our customers are satisfied. If there's anything else we can assist you with, just let us know!"
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B D

December 16, 2025

5  out of  5
rating by B D
"Friendly and helpful"
We responded:
"Thank you for sharing this! I'm happy you found our service friendly and helpful. If you ever need anything else, feel free to reach out!"
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Cetoria Petties

December 16, 2025

5  out of  5
rating by Cetoria Petties
"Rebeccca was awesome. ! Everytime I have called State Farm has helped me in so many ways. They also have made me feel like they are reliable in many ways . Each person that has helped me has went above and beyond they have even worked with me because most of the time I'm trying to call them while I'm at work and always have a short period of time and they still been patient enough to help me . Which I believe is great customer service so Thank you for all you have done for me !"
We responded:
"Thank you, Cetoria, for your wonderful feedback! I'm really happy to hear that Rebecca and the rest of the team have been able to assist you effectively, even with your busy schedule. It's our goal to provide reliable and patient service to all our customers. If there's anything else we can do for you, just let us know!"
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Peyton Counts

December 9, 2025

5  out of  5
rating by Peyton Counts
"I had the pleasure of working with Eleanor on my claim, and she was so helpful and made this process much less stressful than I could have ever imagined!!! Great service and experience all around!"
We responded:
"Thank you, Peyton! I'm happy to hear that Eleanor was able to assist you and make the process easier. Our team is dedicated to providing excellent service, and your feedback means a lot to us. If you need anything else, feel free to reach out!"
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Rachel Elvins

December 9, 2025

5  out of  5
rating by Rachel Elvins
"I’m beyond impressed with the services I received from Eleanor at Alex Baldwin State Farm. From start to finish, she handled my claim with professionalism, patience, and efficiency. My policy questions were answered promptly, and I was kept in the loop throughout the process. Thanks to Eleanor, what could’ve been a stressful experience was smooth and worry-free. Truly top-tier customer service—thank you for going above and beyond!"
We responded:
"Thank you, Rachel, for your fantastic review! I'm so happy to hear that Eleanor provided such exceptional service and made your experience smooth and worry-free. Your satisfaction is our priority, and it's great to know we succeeded. If you ever have more questions or need assistance, we're always here to help!"
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Gabby

December 6, 2025

5  out of  5
rating by Gabby
"great help and very informative, really helped me understand the best deal for me!! Thanks Alex!"
We responded:
"Thank you, Gabby! I'm happy to know that I was able to assist you in finding the best deal and provide valuable information. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Diana Hasty

December 3, 2025

5  out of  5
rating by Diana Hasty
"They are there wen u need them, this world needs a lot more love n kindness!"
We responded:
"Thank you, Diana! I'm happy you feel supported by our team. We strive to provide the care and kindness you mentioned. If you ever need anything else, feel free to reach out!"
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Talisha Pitts

December 3, 2025

5  out of  5
rating by Talisha Pitts
"Shelia Did a wonderful and solved my problem right away. She was very helpful."
We responded:
"Talisha, thank you for your feedback! I'm happy to hear that Shelia was able to assist you promptly and effectively. Our team is dedicated to providing helpful service, and it's great to know we met your expectations. Let us know if there's anything else we can do for you!"
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Janet Pettigrew-Elliott

December 2, 2025

5  out of  5
rating by Janet Pettigrew-Elliott
"I'm honored to leave a review on the service I get with State Farm in Fayetteville, AR. My agents are Alec Baldwin and Customer Care Jack Lester. Since I made the change to this office I have been so very relieved at the superior care I've received. Mr. Lester took less than 5min to email a copy of my Renter's Policy Declaration Page! He understood what I needed and was very efficient and handled all of it with speed, accuracy, and a kindness not often found in Customer support relations these days. Mr. Baldwin has set up his team with attributes such as these as I do not believe I've ever had issues with this office. The quotes are accurate and thorough and makes sure his team is very knowledgeable. A+++++ I'll be staying with office for a LONG time. Thank you for making Customer Loyalty so easy!! Kudos!"
We responded:
"Thank you, Janet, for your wonderful feedback! I'm delighted to hear about your positive experience with our office. It's fantastic that Jack's efficiency and kindness made such an impression, and I'm glad our team has been able to provide the support you need. Your loyalty means a lot to us, and we’re committed to maintaining the high standard of service you’ve come to expect. Let us know if there's anything else we can do for you!"
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Kevin Willyard

December 2, 2025

5  out of  5
rating by Kevin Willyard
"Great customer service from Sheila!"
We responded:
"Kevin, thank you for your feedback! I'm happy to hear that Sheila provided you with excellent customer service. Our team is dedicated to ensuring a positive experience for everyone. Let us know if there's anything else we can assist you with!"
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Jon Jones

December 2, 2025

5  out of  5
rating by Jon Jones
"I called today with some questions regarding my bill, and Rebecca was incredibly helpful. She took the time to explain the billing cycle, process, and cost breakdown. She was kind, informative, and made the process easily understandable. Thanks for all your help!"
We responded:
"Thank you, Jon! I'm happy to hear that Rebecca was able to assist you with your billing questions. Our team is dedicated to providing clear and helpful service, and it's great to know Rebecca made the process simple for you. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Kevin Bennett

December 1, 2025

5  out of  5
rating by Kevin Bennett
"Shelia took care of our needs and did it in one call! Excellent service."
We responded:
"Thank you, Kevin! I'm glad to hear that Shelia was able to assist you so efficiently. We appreciate your feedback and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"