State Farm® Insurance Agent Alex Baldwin
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Janiece Lee
October 31, 2025
5
out of
5
rating by Janiece Lee
"Grateful for the time Rebecca Seal spent with me on the phone today. Insurance can be overly complicated, but she worked to understand and address my questions and concerns, making sure I had what I needed before we ended the call. I appreciate the time and thoughtfulness she gave to me today. It makes me confident in my choices!"
Joseph Hooper
October 30, 2025
5
out of
5
rating by Joseph Hooper
"I am always pleasantly surprised at the level of customer service given to me by the Alex Baldwin team. Late in the day yesterday, I was in a pinch for a rental car issue for my 18 year old son. Jack Lester, at Alex Baldwin State Farm, told me he understood my concerns, what I would need, and that he would resolve the issues by the next morning which was an acceptable time frame. In fact, I received the email 15 minutes after I hung up the phone. I wish all the companies I do business with would show that they care like Jack did yesterday for me."
We responded:
"Thank you, Joseph, for sharing your experience! I'm happy to hear that Jack was able to assist you so promptly and effectively. Our team is committed to providing exceptional service, and it's wonderful to know we made a difference for you and your son. If you ever need anything else, feel free to reach out!"
Nick Reed
October 29, 2025
5
out of
5
rating by Nick Reed
"I’m the customer that always has something go wrong with my account, per usual something went wrong in the account here. I’m used to the run around so I was stressing dealing with them, lucky Teegan (did I spell that right?) answered the phone and gave me no run around, went right to problem solving! Gave me a clear answer, admitted the problem was on their end, apologized and righted the wrong in a 10 minute phone call. In an industry full of BSers, Teegan and this agency are a nice break from the norm! Highly recommend! 👍"
We responded:
"Thank you, Nick, for sharing your experience! I'm happy to hear that Teegan was able to assist you effectively and provide a straightforward solution. It's great to know that our approach stands out positively in the industry. If you ever need anything else, feel free to reach out!"
Joy Fenley
October 25, 2025
5
out of
5
rating by Joy Fenley
"Everyone is always wonderful!"
We responded:
"Thank you, Joy! I'm happy to hear that you find our team wonderful. We’re committed to providing great service and appreciate your feedback. Let us know if there's anything else we can do for you!"
Saul De Loera
October 23, 2025
5
out of
5
rating by Saul De Loera
"Eleonor was very helpful, explained all coverages in great detail."
We responded:
"Thank you, Saul! I'm happy to hear that Eleonor was able to assist you and provide detailed explanations of your coverages. We appreciate your feedback and are here if you need anything else. Thanks for choosing us!"
kevinMelissa Alexander
October 23, 2025
5
out of
5
rating by kevinMelissa Alexander
"Service is always prompt and accurate. I can’t recall a time I have had to wait for answers/resolutions to any of my insurance needs."
We responded:
"Thank you for the five-stars, kevinMelissa! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
Spotted Dog Investments, LLC
October 15, 2025
5
out of
5
rating by Spotted Dog Investments, LLC
"State Farm is my go to for insurance."
We responded:
"Thank you for recognizing our efforts! We appreciate you taking the time to share your experience with our State Farm office in Fayetteville."
Daniel Cavazos
October 6, 2025
5
out of
5
rating by Daniel Cavazos
"Super friendly awesome and very knowledgeable."
We responded:
"Thank you, Daniel! I'm happy to know you found our team friendly and knowledgeable. Your feedback means a lot to us. Let us know if there's anything else we can assist you with!"
Elizabeth Miller
October 2, 2025
5
out of
5
rating by Elizabeth Miller
"Eleanor was amazing! She really did a great job speeding our claim process along, and was very open and communicative throughout the payout!"
We responded:
"Thank you, Elizabeth! I'm happy to hear that Eleanor provided such excellent service and helped expedite your claim process. Our team is committed to maintaining open communication and ensuring a smooth experience for you. Let us know if there's anything else we can assist you with!"
carolinasue1
October 1, 2025
5
out of
5
rating by carolinasue1
"The people at Alex Baldwin State Farm office are always very pleasant and helpful. They know their stuff there."
We responded:
"Thank you! I'm happy to hear that our team has been pleasant and helpful. We appreciate your kind words about our knowledge and service. If you ever need anything else, feel free to reach out!"
Ehsan Qahremani
September 19, 2025
5
out of
5
rating by Ehsan Qahremani
"I usually get stressed dealing with insurance stuff, but every time I call Alex Baldwin’s office, Ariel makes everything so much easier. She’s always kind, patient, and really knows what she’s doing. She doesn’t just give quick and to the point answers . She also follows through and makes sure things get done (which means a lot to me). Thank you, Ariel, and thanks to Alex Baldwin’s team for having such a dedicated and wonderful staff member!"
We responded:
"Thank you, Ehsan, for your thoughtful review! I'm happy to hear that Ariel has been able to make your experience with us stress-free and pleasant. Her dedication and patience truly make a difference, and I'm grateful to have her on our team. If there's anything else we can assist you with, please don't hesitate to reach out!"
Patti Johnson
September 17, 2025
5
out of
5
rating by Patti Johnson
"I contacted State Farm to add a vehicle to my policy. I was helped by Ariel, and she was very helpful and pleasant. She answered my questions very professionally."
We responded:
"Thank you, Patti, for sharing your experience! I'm happy to hear that Kathryn was able to resolve your issue quickly and that her cheerful attitude made your interactions pleasant. "
White TriForce
September 17, 2025
1
out of
5
rating by White TriForce
"🚩STEER CLEAR OF THIS PLACE 🚩!!! This place has gone from bad to worse !"
We responded:
"Hello, we are not sure what this review is referring to but we would love to see if there is any way we can help. Please give us a call when you do have sometime."
David Bottoms
September 17, 2025
5
out of
5
rating by David Bottoms
"Excellent help from Ariel in making changes to my auto insurance. Handled everything over the phone and pleasant to talk to.Always been satisfied with this agency for about 17 years now."
We responded:
"Thank you, David, for your wonderful feedback! I'm happy to hear that Ariel was able to assist you with your insurance changes so smoothly. It's fantastic to know you've been satisfied with our service for 17 years. We’re always here to help with anything you need!"
Derrick Cotton
September 12, 2025
5
out of
5
rating by Derrick Cotton
"Fast, friendly service they always make it easy to change and adjust things"
We responded:
"Thank you, Derrick! I'm happy to know that our team provides fast and friendly service, making adjustments easy for you. We’re always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
Michael McBee
September 11, 2025
1
out of
5
rating by Michael McBee
"I just received a cold call from this agency while I was already on an important work call. I politely explained that I was busy and asked if the matter was urgent. The caller said it was not urgent and asked when he could call me back. I explained that I could not check my calendar at the moment. Instead of responding professionally, he abruptly hung up on me. This was extremely unprofessional. A courteous response would have been to thank me for my time and offer to follow up later by email or at a more convenient time. The way this was handled left a very poor impression of the agency."
We responded:
"Thank you for sharing your experience. We sincerely apologize for the way this call was handled — that is not the level of professionalism we expect from our team. We appreciate your feedback and will be addressing this to ensure it does not happen again."
James Redline
September 2, 2025
5
out of
5
rating by James Redline
"Ariel was awesome! Very polite and helpful. Got everything settled quickly and was happy to laugh with me. I’ve been with Alex for many years and will have many years to come!"
We responded:
"Thank you for your review, James! I'm glad to hear that Tegan provided such a positive experience. It's wonderful to know you've been with us for so long and plan to continue. We're always here to assist you with anything you need!"
Kristina McNew
August 28, 2025
5
out of
5
rating by Kristina McNew
"If you need any questions answered, ask for Shelia! She is wonderful. Very friendly, knowledgeable, and personable!"
We responded:
"Thank you, Kristina! I'm happy to hear that Shelia provided such friendly and knowledgeable service. Our team is dedicated to offering personable assistance, and it's great to know Shelia made a positive impact. If you have any more questions or need further assistance, feel free to reach out anytime!"
tammie ray
August 28, 2025
5
out of
5
rating by tammie ray
"very knowledgeable- and always available"
We responded:
"Thank you, Tammie! I'm glad you found our team knowledgeable and accessible. We’re committed to providing excellent service. Let us know if you need anything else!"
Charlie Bookout
August 22, 2025
5
out of
5
rating by Charlie Bookout
"Eleanor (at the Alex Baldwin office) was our go-to agent for a very complicated auto claim. She carefully walked us through every step until it was completely resolved to our satisfaction! Fantastic service!"
We responded:
"Thank you, Charlie! I'm happy to hear that Eleanor provided such excellent support with your claim. Our team is dedicated to ensuring a smooth experience for our customers. If you need anything else, feel free to reach out!"
Lee Alice Wilson
August 15, 2025
5
out of
5
rating by Lee Alice Wilson
"They are awesome! Never had any problems with this insurance company whatsoever! I would recommend STATE FARM to anyone who ask me. Staff is very friendly and professional! Lee Alice Wilson"
We responded:
"Lee, thank you for the review. Our team works hard to provide a great insurance experience for everyone who walks through our doors, and we are thrilled to hear that you are happy with your insurance policy!"
Sierra Cordelle
August 1, 2025
1
out of
5
rating by Sierra Cordelle
"I had reached out to this office beginning on 6/11 in regard to obtaining business insurance. They tried getting me to get all my auto/home switched over to them which I was hesitant to do and explained that to them due to a lot of people I know that have had issues with SF after the recent storms, they assured me "they would take care of me" They quoted me $40/month for business general liability. Once I told them I did not want to switch everything over but did want to proceed with business insurance the communication was almost nonexistent. There was a week that communication was difficult for me because I was on vacation with my family, which I explained that to Brandon. I then asked for them to send my quote over because I only got that verbally, no response. I followed up again with my question and received my quote which was $135! This is NOT what they quoted me when giving me quotes verbally on the phone (I wrote this down with all my other quotes to compare with other agencies) either way I felt that once I told them I did not want to proceed with bundling my insurance, that my business to them no longer mattered. So, if you are only looking for a small policy, I do not recommend this office and recommend getting everything done in writing. Lack of communication with them is absolutely frustrating and I am not so sure "they would have took great care of me" after all. I tried to NOT post a negative review, but it is extremely aggravating that they did not stick with their original quote, and I have been trying for over 1 month to get this set in stone so we can proceed with what our business needs."
We responded:
"Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience and understand how frustrating this must have been for you. We strive to provide clear communication and accurate quotes. Business insurance rates can sometimes change between an initial verbal estimate and the finalized written quote due to underwriting factors or updated information from our carriers — but we should have communicated that clearly and promptly. I also apologize if you felt that your business wasn’t valued once you chose not to bundle other policies; that’s never how we want any customer to feel, regardless of policy size. Your feedback is important, and If you’re open to it, We'd like the chance to speak directly with you so we can review what happened and see if there’s still a way to meet your business insurance needs. Thank you again for sharing your concerns"
Lance Griswood
August 1, 2025
5
out of
5
rating by Lance Griswood
"Sheila was very helpful with making my payment over the phone."
We responded:
"Thank you, Lance! I'm happy to hear that Sheila was able to assist you with your payment over the phone. We appreciate your feedback and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
Morgan Lambert
July 31, 2025
5
out of
5
rating by Morgan Lambert
"Drew is AMAZING!! She helped me with my renters insurance policy and was very patient and informative! Thanks again Drew!"
We responded:
"Thank you for your review, Morgan! I'm delighted to hear that Drew provided such helpful and patient service with your insurance policy. We appreciate your feedback and are always here to assist with any of your insurance needs. Thanks for choosing us!"
Reed Ronan
July 30, 2025
5
out of
5
rating by Reed Ronan
"Tegan was great help and showed me around their new location. I felt very welcomed."
We responded:
"Thank you, Reed! I'm happy to hear that Tegan made you feel welcomed and provided great assistance at our new location. We appreciate your feedback and look forward to serving you again. Let us know if there's anything else we can do for you!"